Feedback.ma is a solution that allows you to collect and analyze customer feedback.
Through our various collection methods,you can provide your customers with the opportunity to share their experiences with you.
Instantly notified on your Manager Dashboard, you can respond in real-time.
The responses are automatically integrated into your customer database, allowing you to plan targeted marketing actions to improve your performance.
Easily create custom forms that align with your brand's identity. Personalize content and design, seamlessly integrating them with your visual guidelines.
Furthermore, we provide the flexibility to translate your forms into both Arabic and English, enabling your customers to respond in their preferred language.
Creating these forms is an intuitive process, ensuring effortless customization
- QR code supports, screens
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Link to Social Networks , email, sms…
- Widget for web sites
- Custom Domain : feedback.ma/MonCommerce
The Feedback Manager app on iOS and the Play Store enables you to:
-Receive mobile notifications whenever a customer feedback meets your criteria.
-Respond in real-time to your customers' feedback.
-Identify the exact source and time of your feedback by generating multiple QR codes for the same form.
For example, create a unique QR code for each table in your restaurant, for each room in your hotel, for each trainer in your training center, and more.
- A dashboard displaying customer satisfaction status.
- Automatic integration of responses into a customer database.
- Statistics based on key performance indicators (KPIs) such as NPS, CSAT, CES.…
- Export options in Excel format and graphs
Engage and transform your customers into valuable contributors to boost your business performance and continuously improve your online reputation.
Feedback.ma invites dissatisfied customers to share their feedback with you privately and encourages your most satisfied customers to share their experiences on well-known platforms such as Google reviews, Facebook reviews, Booking, Tripadvisor.
E-mail : contact@feedback.ma
Whatsapp : (+212) 678 428 131
Address : Appt 5, Résidence Les Palmiers n°5, Rue El Ganzra, Agdal, Rabat