AI-Powered Feedback Analysis
Listen to your customers before they speak elsewhere.
Collect feedback at the right moment, detect dissatisfaction and give your teams clear priorities.
Ready-to-use QR codeNo downloadVoice & AI transcription
Action Center
Feedback
FormsResponsesStatisticsCustomer follow-upAI reports
Customers to recoverUpdated now
To process8
Resolved76%
Response18 min
CUSTOMER FEEDBACK · 4 MIN AGODisappointing welcome“The wait was too long…”
NewWhatsAppCallEmail
CUSTOMER FEEDBACK · 32 MIN AGOIssue being handledInternal note added by Sara
In progressF.
How was your experience?
★ ★ ★ ★ ★
Send my feedback
Dissatisfaction detectedYour team has just been notified
AI-Powered Feedback Analysis
Written or spoken, every response becomes a clear priority.
Feedback.ma records voice, stores its transcription and brings the useful signals into your AI analysis and reports.
Collect anywhere
One form. Three ways to share it.
No installation
Share a direct link
Add your form to an email, a WhatsApp message or your social profile.
Your Feedback.ma link
On location
Place the QR code at the right moment
Every distribution point is identifiable, so you know where and when customers respond.
On your website
Add a Feedback.ma button
Customize the widget text, color and position from your workspace.
Simple for customers. Decisive for your teams.
One scan is enough to trigger the right action.
01
The customer scans
On a table, counter, receipt, room or any other customer touchpoint.
02
They share their experience
A fast mobile survey, accessible with no app and no account.
03
Your team is alerted
Important signals immediately appear in your management workspace.
04
You act and measure
Contact the customer, document the action and track it through resolution.
QR code→Customer feedback→Team alert→Action→Measured resolution
The platform
Everything you need to listen, understand and act.
Custom surveys
Create branded journeys with ratings, NPS, CSAT, CES, choices and comments.
Smart QR codes
Deploy one QR code per location, touchpoint or campaign and measure its usage.
Written or voice comments
Let each customer use the most natural way to express themselves.
Real-time alerts
Detect a poor experience quickly and notify the people who can intervene.
Statistics that guide your decisions
See satisfaction and trends at a glance to understand what customers value and what needs to improve.
Website widget
Collect feedback from your website through an experience integrated with your brand.
Action Center
Do more than measure dissatisfaction. Resolve it.
Every sensitive response becomes a clear case your team can own, document and resolve.
✓WhatsApp, phone and email in one click✓Internal notes and contact history✓Statuses, owners and resolution reasons✓Response time and resolution rate
Action CenterOverview
Cases detected24
Resolution76%
First action18 min
Response #248 · 4/10
NewWelcome and waiting time
Response #242 · 6/10
In progressCustomer called · internal note added
Frequently asked questions
Everything you need to know before getting started.
Do my customers need to download an app?
No. The survey opens directly in the phone browser after scanning the QR code. No account or download is required.
Where can I place the Feedback.ma QR code?
On a table, counter, receipt, room, poster or any visible touchpoint at the end of the customer experience.
What happens when a customer is dissatisfied?
The response appears in your workspace and can trigger an alert. Your team can create a case, contact the customer, add notes and track resolution.
Which indicators can I measure?
Feedback.ma supports NPS, CSAT satisfaction, CES customer effort, ratings, choices and text responses.
What does the AI-assisted report include?
It summarizes available feedback, highlights recurring topics and helps identify improvement priorities. Your team retains control of the final report.
How do I request a demo?
Complete the form with a few details about your business. Our team will contact you to prepare a presentation tailored to your industry.
Discover your future customer journey
See Feedback.ma work with your own business.
Tell us about your organization. We will contact you to prepare a demonstration tailored to your needs.